At Partayoza, we are committed to providing prompt and efficient order delivery to ensure you receive your products in a timely manner. Here are the details of our shipping process:

1. Order Processing Time: We will process your order within 24 hours of receiving it. Please note that orders placed over weekends or holidays may require slightly longer processing times, but will not exceed one week. Once your order is processed, you will receive an order confirmation and delivery information via email.
2. Delivery Areas: Currently, we only accept orders from the United States, Canada, and Mexico. We do not have the capability to process orders from regions outside of these areas at the moment. However, we are working on expanding our sales markets to include Europe, Australia, and other regions.
3. Delivery Methods & Time: Due to variations in warehouse locations and product characteristics, we offer different shipping methods and delivery times for different countries, as outlined in the table below. Please note that holidays are not considered working days and should be factored into estimated delivery times.

   Country	Shipping Method	Weight Conditions	Delivery Time	Price
   United States	Economy	None	5-10 business days	Free
   	Expedited	None	3-4 business days	$30
   Canada	Economy	0 kg - 4.9 kg	6-10 business days	$20
   	Economy	5 kg and above	6-10 business days	$50
   Mexico	Economy	0 kg - 4.9 kg	6-10 business days	$20
   	Economy	5 kg and above	6-10 business days	$50

4. Shipping Delays: While we do our best to meet our delivery estimates, there are certain factors beyond our control that may cause delays. We are not responsible for late shipments due to:
   • Invalid addresses provided by the customer
   • Inclement weather or natural disasters
   • Carrier delays
   • Unforeseen circumstances during large shipments
   • Temporary out-of-stock situations
5. Communication and Support: If you have any questions or concerns about your order or experience an unexpected delay, please do not hesitate to contact our dedicated customer service team. You can reach us at service@partayoza.com, and we will be more than happy to assist you.
6. Customs Duties: Partayoza is responsible for any applicable customs duties or taxes associated with items. Customers do not need to pay any customs duties or taxes.

We hope these shipping policies provide you with a transparent understanding of our processes and help ensure a satisfactory shopping experience with Partayoza.

At Partayoza, we are committed to providing you with a hassle-free return and refund process. Please read our comprehensive policy below for a clear understanding of how returns and refunds are handled:

1. Warranty Eligibility:

We offer a 1-year warranty for eligible items. To qualify for this warranty, your item must have been purchased within the last 365 days from our store. If you encounter any quality issues with the item or it ceases to function as expected within this period, you can claim the free warranty. To initiate the warranty claim process, please contact us at help@partayoza.com.

2. Return and Exchange Procedure:

If you wish to return an item or request an exchange, you must do so within 90 days of the purchase date. Please contact us at help@partayoza.com to request a return or exchange. We'll provide you with a return shipping label for eligible items. Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Incorrect Items:

Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately at help@partayoza.com. We will evaluate the issue and make it right.

4. Refund Process:

Once we receive and inspect your return, we'll notify you about the refund approval status. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Return Address and Fees:

For eligible returns or exchanges, we will provide you with the designated return address via email. Please refrain from sending back items without obtaining confirmation from us. Additionally, we do not impose any return fees. Return shipping costs for eligible warranty items will be covered by Partayoza.

If you have any questions, concerns, or require further clarification regarding our return and refund policies, please do not hesitate to contact us at help@partayoza.com. Your satisfaction is our priority, and we are here to assist you.